To create a clean environment for troubleshooting

XOX

1. On the General tab, click Diagnostic startup - load basic devices and services only, click OK, and then click Restart to restart your computer.
2. After Windows starts, determine whether the symptoms are still present.

Note

• You may want to print this Help topic before restarting your computer, because you will not be able to open Help during startup.

What's next?

The problem was reproduced

The problem was not reproduced

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